Classic Remodeling wins the Guildmaster Award for Customer Service again this year! This is the 18th consecutive Guildmaster win for Classic and we couldn’t be more proud of our team for this achievement.

What is the Guildmaster Award?

The Guildmaster award is an annual award given out by GuildQuality, a third party surveying company we have used for the last 20+ years. In order to qualify for the Guildmaster award, eligible companies must receive a minimum of 20 survey responses and have at least a 50% response rate. In addition, GuildQuality looks at the recommendation rate for each eligible business. In order to receive a Guildmaster award, a company must have a recommendation rate of 90% or higher.

Out of nearly 2,000 eligible applicants, Classic Remodeling is one of 400+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care. This year, Classic received a 100% recommendation rate from survey respondents, earning us the title of Guildmaster with Highest Distinction!

WHAT IS A GUILDMASTER WITH HIGHEST DISTINCTION?

There are two levels of distinction in addition to the basic Guildmaster Award. Members with a recommendation rate between 95% and 97.9% receive the Guildmaster with Distinction award. The Guildmaster with Highest Distinction is awarded to companies with a recommendation rate between 98% and 100%. Classic Remodeling achieved a 100% recommendation rate in 2023! In addition, Classic Remodeling is the ONLY company in the GuildQuality network who has received the Guildmaster award each year since it’s inception in 2005. That’s 18 consecutive wins!

Industry challenges have continued over the past year – from labor shortages to product availability issues. Despite these issues, our team continues to put customer care first, so that our clients have the best possible remodeling experience.

A big “thank you” goes out, once again, to each of our clients who completed a GuildQuality survey. We appreciate the time you take to evaluate our performance.

We are thrilled to announce that Classic Remodeling has won the 2022 Guildmaster with Highest Distinction Award for customer service.  Out of nearly 2,000 eligible applicants, Classic Remodeling is one of 400+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care. We’re so proud of our team for once again achieving this recognition.

Determining Guildmaster Award Eligibility

Each year, GuildQuality reviews thousands of survey responses submitted by customers of Guildmaster candidates. They consider two primary metrics for each candidate: the percentage of customers who would recommend the business to a friend and the percentage of customers who responded.

In order to receive the Guildmaster Award, candidates must receive a minimum of 20 survey responses and have at least a 50% response rate. In addition, GuildQuality looks at the recommendation rate for each eligible company. This is the most important qualification metric – exemplary customer service.  The average recommendation rate in the construction industry is 70%. GuildQuality requires a 90% or higher recommendation rate in order to receive a Guildmaster Award.

What is a Guildmaster with Highest Distinction?

There are two levels of distinction in addition to the basic Guildmaster Award. Members with a recommendation rate between 95% and 97.9% receive the Guildmaster with Distinction award. The Guildmaster with Highest Distinction is awarded to companies with a recommendation rate between 98% and 100%. Classic Remodeling achieved a 100% recommendation rate in 2021! In addition, Classic Remodeling is the ONLY company in the GuildQuality network who has received the Guildmaster award each year since it’s inception in 2005. That’s 17 consecutive wins!

We’re so proud of our team! They worked hard to ensure our customers continued to have a great remodeling experience, despite the challenges we’ve faced as an industry over the last year. Supply chain issues and labor shortages have certainly made our job harder, but our team rose to the challenge!

A thank you goes out to each of our clients who completed a GuildQuality survey. We appreciate the time you take to evaluate our performance. With your feedback we wouldn’t be able to call ourselves a Guildmaster with Highest Distinction!

We’re proud to announce that  Classic Remodeling received a 2021 Guildmaster Award for exceptional customer service. This is our 16th consecutive Guildmaster win. In addition, Classic Remodeling is the ONLY GuildQuality member to win the Guildmaster award each year since the award’s inception.

WHAT IS THE GUILDMASTER AWARD?

The Guildmaster Award was established in 2005 by GuildQuality. The award recognizes and celebrates home building, remodeling, and contracting professionals who demonstrate the highest level of customer service.

Over the past several months, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates. Guildmaster winners must achieve a 50% response rate and a minimum recommendation rate of 90%.

There are three different levels of Guildmaster members can achieve:

• Members who receive between 90% and 94.9% for Likely to Recommend earn the Guildmaster level.
• Those who earn between 95% and 97.9% Likely to Recommend scores receive Guildmaster with Distinction.
• Members who earn between 98% and 100% for Likely to Recommend receive Guildmaster with Highest Distinction.

In 2020 Classic Remodeling received a 100% recommendation rate from our surveyed clients, giving us the honor of being named a Guildmaster with Highest Distinction.

WHAT IS GUILDQUALITY?

GuildQuality is a third-party customer satisfaction surveying company, based in Atlanta. Over 2,000 residential construction professionals rely on GuildQuality’s customer satisfaction surveying and reporting software. This software helps them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. Classic Remodeling has been a GuildQuality member since 2003.

We would like to thank all of our clients for participating in the GuildQuality survey process. We use your feedback to find ways to improve the remodeling experience. At Classic Remodeling, we make customer service a top priority. Thank you for your part in making Classic Remodeling a 2021 Guildmaster Award winner!

We’re proud to announce that Classic Remodeling & Construction has won the 2020 Guildmaster Award and Best of Houzz Awards for service and design.  

Each of these awards reflect the focus we place on quality and customer service.

This is our 16^th consecutive Guildmaster win and our 6^th Best of Houzz win. Additionally, we are 1 of only 6 companies nation-wide to have received the Guildmaster award each year since its’ inception.

What is the Guildmaster Award?

Each year GuildQuality, a third-party customer satisfaction surveying company, recognizes members who deliver exceptional customer service.

They established the Guildmaster Award in 2005. The award recognizes home building, remodeling, and contracting professionals who demonstrate the highest level of customer service in their industries.

Over the past several months, GuildQuality reviewed thousands of survey responses for Guildmaster candidates. In order to win, candidates must get a minimum recommendation rate of 90%.

In 2019, Classic Remodeling’s received a 97% recommendation rate from customers surveyed by GuildQuality.

What is the Best of Houzz Award?

The Best Of Houzz award is given in two categories: Design and Customer Satisfaction.

Design award winners’ work was the most popular among the more than 40 million monthly users on Houzz.

The Customer Satisfaction winners are determined by the number of reviews and the pro’s overall overall rating on the platform.

Just 3% of the 2.5 million home design and building professionals on Houzz receive a Best of Houzz award each year. We’re thrilled to be among them!

What is Houzz?

Houzz is a great tool for those looking for home renovation and design ideas! You can create ideabooks, ask the pros questions about products or design dilemmas, and stay up to date on the latest trends. In addition, it’s a great way to find highly recommended professionals in your area. Be sure to look for the “Best of Houzz” service and design winners. These companies have the confidence of other Houzz users. Award winners will have “Best Of” badges on their profiles to make them easily recognizable.

Providing exceptional customer service is one of our core values at Classic Remodeling. We’re so grateful to our clients who take the time to provide valuable feedback on our services.

Check us out on GuildQuality and Houzz to view our latest projects and client reviews!

We are thrilled to announce that Classic Remodeling has won “Best of Design” and “Best of Customer Service” on Houzz, the leading platform for home renovation and design. We were chosen by the more than 40 million monthly unique users that comprise the Houzz community from among more than 2.1 million active home building, remodeling and design industry professionals.

The Best of Houzz badge is awarded annually, in three categories: Design, Customer Service and Photography. Design awards honor professionals whose work was the most popular among the Houzz community. Customer Service honors are based on several factors, including a pro’s overall rating on Houzz and client reviews submitted in 2018. Architecture and interior design photographers whose images were most popular are recognized with the Photography award.

You can find a “Best of Houzz 2019” badge on our Houzz profile. These badges help homeowners identify popular and top-rated home professionals in every metro area on Houzz.

This is our 5th consecutive Best of Customer Service award and our 4th win for Best of Design. We’re honored to receive these awards once again and would like to thank our clients who have been willing to share their Classic Remodeling experiences on the platform.

“Best of Houzz is a true badge of honor as it is awarded by our community of homeowners, those who are hiring design, remodeling and other home improvement professionals for their projects,” said Liza Hausman, vice president of Industry Marketing for Houzz. “We are excited to celebrate the 2019 winners chosen by our community as their favorites for home design and customer experience, and to highlight those winners on the Houzz website and app.”

Be sure to follow Classic Remodeling on Houzz to stay up to date on what we’re working on!

We’re proud to announce that Classic Remodeling & Construction has been named a 2018 Guildmaster Award winner for exceptional customer service. Out of the more than 600 eligible applicants, Classic Remodeling is one of 300+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.

This is our 13th consecutive Guildmaster win. Additionally,we are one of only 6 companies nationwide who have received the award each year since its inception.

What is the Guildmaster Award?

The Guildmaster Award was established in 2005 by GuildQuality. The award recognizes and celebrates home building, remodeling, and contracting professionals who demonstrate the highest level of customer service.

Over the past several months, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates. Winners must achieve a recommendation rate of 90% as well as reach a required response rate, based on survey volume.

Classic Remodeling achieved a recommendation rate of 97% from our customers surveyed by GuildQuality over the past year.

Providing exceptional customer service is one of our core values at Classic Remodeling. By participating in the GuildQuality program, we garner valuable feedback from our clients. We’re able to highlight areas where we are performing well and identify areas where we can improve. We are very proud of the fact that our customers have been consistently happy with our work and we appreciate their willingness to participate in the GuildQuality survey process.

What is GuildQuality?

GuildQuality is a third-party customer satisfaction surveying company, based in Atlanta. Over 2,500 residential construction professionals rely on GuildQuality’s customer satisfaction surveying software to help them deliver exceptional customer service. Classic Remodeling has been a  GuildQuality member since 2003.

We are pleased to announce that Classic Remodeling has been awarded two prestigious customer service awards for 2017 – Best of Houzz and Guildmaster. Each of these awards rely on client feedback to determine eligibility.

Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction surveying company, how powered the Guildmaster Award to recognize and celebrate those home building, remodeling, and contracting professionals who demonstrate the highest level of customer service within the U.S. and Canada.  Out of over 600 eligible applicants, Classic Remodeling is one of only about 300 businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.

To determine who will receive the Guildmaster Award, GuildQuality reviews thousands of survey responses and considers two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend and the percentage of surveyed customers who responded. Classic Remodeling achieved a recommendation rate of over 90% from our customers surveyed by GuildQuality. We are also thrilled to note that this is the 12th consecutive Guildmaster title Classic has received. This makes us one of only 6 companies nationwide who have received the Guildmaster award each year since its inception.

We cannot say “Thank You” enough to our clients for consistently recommending Classic Remodeling. Your feedback is key to our success and we appreciate your willingness to share your experiences with others.

Want to hear what others have to say about working with Classic Remodeling? Check out our profiles on Houzz and GuildQuality.

In a business where referrals are essential to our success, we are consistently working to ensure our clients have a great remodeling experience and want to share that experience with others. We’ve been fortunate that so many have willingly participated in reviewing our company, garnering some public recognition for our both the quality of our work and our customer service.

Earlier this year, Classic received the “Best of Houzz” awards from Houzz.com for both Design and Service. Design award winners’ work was the most popular among the more than 25 million monthly users on Houzz, known as “Houzzers.” Customer Satisfaction honors are determined by a variety of factors, including the number and quality of client reviews a professional received in 2015.

In late June, we were notified that we have once again been named Guildmaster by GuildQuality, a third party surveying company.  The Guildmaster award is granted to those builders and remodelers who have an 80% survey response rate and a 90% satisfaction rating. This marks the 11th consecutive year we’ve earned the award. We are also among only a small handful of companies nationwide who have earned the Guildmaster title every year since the award’s inception.

Most recently, the readers of Charleston Living Magazine named Classic Charleston’s Best Kitchen and Bath Remodeler in their “Best of the Best” readers’ poll. This marks the third year Classic has been recognized by the readers of Charleston Living. You can see the full list of winners in the July/August issue, on newsstands now.

We pride ourselves on excellence and are honored that our clients continue to recognize us for providing quality construction and superior customer service. Thanks for your continued confidence in Classic Remodeling!