May 9, 2023

Classic Wins Guildmaster Award for Customer Service

Classic Remodeling wins the Guildmaster Award for Customer Service again this year! This is the 18th consecutive Guildmaster win for Classic and we couldn’t be more proud of our team for this achievement.

What is the Guildmaster Award?

The Guildmaster award is an annual award given out by GuildQuality, a third party surveying company we have used for the last 20+ years. In order to qualify for the Guildmaster award, eligible companies must receive a minimum of 20 survey responses and have at least a 50% response rate. In addition, GuildQuality looks at the recommendation rate for each eligible business. In order to receive a Guildmaster award, a company must have a recommendation rate of 90% or higher.

Out of nearly 2,000 eligible applicants, Classic Remodeling is one of 400+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care. This year, Classic received a 100% recommendation rate from survey respondents, earning us the title of Guildmaster with Highest Distinction!

WHAT IS A GUILDMASTER WITH HIGHEST DISTINCTION?

There are two levels of distinction in addition to the basic Guildmaster Award. Members with a recommendation rate between 95% and 97.9% receive the Guildmaster with Distinction award. The Guildmaster with Highest Distinction is awarded to companies with a recommendation rate between 98% and 100%. Classic Remodeling achieved a 100% recommendation rate in 2023! In addition, Classic Remodeling is the ONLY company in the GuildQuality network who has received the Guildmaster award each year since it’s inception in 2005. That’s 18 consecutive wins!

Industry challenges have continued over the past year – from labor shortages to product availability issues. Despite these issues, our team continues to put customer care first, so that our clients have the best possible remodeling experience.

A big “thank you” goes out, once again, to each of our clients who completed a GuildQuality survey. We appreciate the time you take to evaluate our performance.